Frequently Asked Questions

q. I can’t find my invoice email.
a. Please make sure you have given me a viable e-mail address.
Please check your junk folder, if the email is in your junk folder move it to your inbox.
Email addresses that are t-online addresses do not receive emails from me, if you have a t-online address, please make sure you have provided me with an alternative email address.

q. I can’t find my downloads on my invoice, they aren’t there.
a. The downloads are underlined in the right-hand column, under the word “Downloads”.

q. I’m having trouble unzipping the files.
a. There are multiple ways to unzip your files, you can do it on your computer or download an app on your iPad, it is your choice. If you have a Mac you can unzip them on your machine, and then airdrop them directly into Procreate, which is the easiest option.

q. I can’t download and install my brushes.
a. Please refer to this video
There are also multiple videos on Youtube on how to download and install your brushes, you can find them all here.

q. I can’t find my canvas that is included in my purchase.
a. You can find your canvas at the bottom of your invoice email, it is the blue Dropbox link.

q. How do I install a Procreate canvas?
a. Using your iPad, click on the link to your canvas that you can find at the bottom of your invoice email, this will take you to Safari where the Dropbox download page will appear. Click on the top right corner and you will get the options to download the file, or save to Dropbox. DO NOT save to your Dropbox, click download. You will then be given the option to open the file, scroll through, find Procreate and it will automatically open in Procreate.

q. Can I sell things I make using your brushes?
a. Yes, you can sell things you have made using every brush EXCEPT if you have used my brush pack called Watercolour Botanicals.

q. The download page won’t open on my iPad.
a. There are multiple reasons for this, one can be your internet speed, number of users, the age of your iPad etc.

q. I don’t have a PayPal account, how can I pay you?
a. You need to proceed to PayPal where it will allow you to pay with your credit card, even if you don’t have an account.

q. I can’t understand your Tutorials because they are too fast.
a. In the bottom right corner of the video there is a little cog, click on this, and then click on the word speed. You can then slow the video down. 0.25 is the slowest and 2 is the fastest.

q. Why don’t you speak in your Tutorials?
a. I don’t speak because I find that if I am following a tutorial with speaking and I miss an instruction its enormously frustrating to have to listen and relisten to catch the important moments, especially because in a tutorial where people speak they usually ramble endlessly and actually hearing all the vital information becomes a task in itself. So I made the conscious decision to make written instructions so that if you pause the video, or slow it down, instructions remain visible, unlike audio, which obviously does not. So that you can take the tutorial at your own pace and writing the information forces me to be concise and clear.

q. Why has my request to join the Facebook Group not been approved?
a. Only requests that have answered both the questions will be approved. Admins are also not online 24 hours a day and so it may take a couple of hours, or up to a day, for your request to be approved. Admins also live in different time zones and may be asleep at the time of your request. Please be patient.

q. I don’t want to join the Facebook Group, can I have the coupon anyway?
a. Coupons are one of the ways that I thank the Members of the Facebook Group for their support, and for being a part of the Uproot community. Some coupons are exclusive to the group and only its Members will have access to these.

q. Its still the day the coupon expires, but it says the coupon is no longer valid?
a. Uproot is based in Sydney, Australia and so all coupons expire according to Australian Eastern Standard Time.